Following an industry wide review of staff wellbeing undertaken by ARMA and IRPM there is evidence of an increase in ‘unreasonable behaviour’ against members employees. We understand that managing people’s homes requires dealing with customers that have an emotional investment and this can sometimes cause distress and make dealing with customers difficult. We are prepared and have tools to enable us to ease such conversations and provide effective resolutions to these problems.

Occasionally however, there may be instances when we deal with an individual whose behaviour is considered unreasonable. We have a duty to ensure that our staff are properly protected, in accordance with our health and safety obligations and our general responsibility to safeguard their welfare. We do not expect our staff to tolerate unreasonable behaviour.

Rebbeck Brothers has adopted the policy wording provided by its regulatory bodies; this is available on our web site and will also be attached to each email that we send. We would like to thank all of our valued clients’ for their understanding.