We take all complaints seriously. Written complaints are acknowledged promptly and responded to within stated timeframes. If we are unable to resolve a complaint to your satisfaction, you have the right to refer the matter to The Property Ombudsman, an independent dispute resolution service of which Rebbeck Brothers is a member.

Our office hours are Monday to Friday, 9am to 5pm (01202 780 780). Outside these hours, we operate a 24-hour emergency service through vetted contractors covering electrical, plumbing, drainage, locksmiths and fire alarm callouts. Emergency contact numbers are displayed in the common areas of every block we manage.

Our head office is in Bournemouth and we manage blocks primarily across Bournemouth, Poole, Christchurch, Ferndown and the wider Dorset and Hampshire area. If your property is outside this area, please contact us and we will let you know whether we are able to assist.

The simple answer is yes. The process is more straightforward than most people expect. We handle the handover process, liaising with your outgoing agent to obtain all property files, service charge accounts, insurance documents and contractor records. Most switches can be completed within one to three months. Contact us for a no-obligation discussion.

When planned repair or improvement works to a block are expected to cost more than £250 per leaseholder, the managing agent is legally required to carry out a Section 20 consultation under the Landlord and Tenant Act 1985. This involves issuing two statutory notices to all leaseholders, obtaining competitive tenders, and allowing leaseholders the opportunity to nominate their own contractors or make observations. Rebbeck Brothers manages the full Section 20 process on behalf of freeholders and management company directors.

RICS (Royal Institution of Chartered Surveyors) sets the professional and ethical standards that govern how property management firms operate. As a RICS-regulated firm, Rebbeck Brothers must comply with the RICS Service Charge Residential Management Code and the RICS Client Accounts Regulations which means your money is held safely, accounts are independently audited, and you have access to formal dispute resolution processes.

The Property Institute (TPI) is the professional body for residential property management firms in England, Scotland and Wales, formed in 2022 from the merger of ARMA (Association of Residential Managing Agents) and IRPM (Institute of Residential Property Management). TPI member firms are assessed against strict standards covering financial management, communication, transparency and compliance. As a full TPI member firm, Rebbeck Brothers operates to the highest professional standards in the industry with independently audited client accounts and full compliance with the RICS Service Charge Residential Management Code.

A service charge is the annual sum collected from leaseholders to cover the costs of managing, maintaining and insuring the common parts of a building. At the start of each year, we prepare a detailed budget for your block covering items such as building insurance, cleaning, gardening, lift maintenance, management fees and a reserve fund for future major works. Leaseholders pay their share as set out in their lease either in one annual payment or in installments.

Management fees vary depending on the size and complexity of your block. We provide a tailored, no-obligation proposal for every enquiry. Contact us on 01202 780 780 or use the form on our Contact page to request a quotation.

Residential block management is the professional administration of blocks of flats, apartment developments and housing estates on behalf of freeholders, resident management companies (RMCs) or right-to-manage (RTM) companies. A managing agent like Rebbeck Brothers handles service charge collection and budgeting, buildings insurance, contractor management, routine inspections, compliance with fire and building safety legislation, and liaison between leaseholders and directors.