We thought you might be interested in statistics we have compiled throughout 2019 which show exactly how our dedicated team has been working hard on behalf of our valued clients.

It may surprise you to learn that we handled 248,000 emails in 2019. As a comparison, there were just 6,000 in 2011.

This demonstrates the rapidly changing nature of our business, especially over the past decade. We may be 175 years old as a business, but we continue to adapt and remodel our working practices to meet different demands and greater expectations.

It also shows how we have become more proactive in that email correspondence leads to much faster response times than previous methods of business.

We also dealt with 39,704 phone calls in 2019 – up from 12,000 in 2011 and another indicator of the fast-changing nature of business. Wherever we can, we react instantly to your queries and concerns.

Our accounts statistics also make interesting reading. Last year we processed 10,704 invoices for payment and made 2,784 payments to suppliers. The total value of invoices paid amounted to £4,912, 472.

We processed 5,672 receipts by BACS, 816 by cheque, 1,032 by card and 332 via the website. We also raised 6,312 service charge demands and 464 rent and ground rent demands.

Our staff have attended around 120 AGMs/residents meetings and circulated minutes to leaseholders as well as holding formal and informal meetings with directors and leaseholders.

We have also undertaken the equivalent of around 260 working days carrying out site visits and inspections.



Rebbecks Infographic Stats